Mike,
Thank you for the kind review and fishing with Alabama Coastal Charters.  We appreciate your business!

Mike, Thank you for the kind review and fishing with Alabama Coastal Charters.  We appreciate your business!

Mr. Siker,
I don’t know where to start with the response to your review.  First, I made you aware via a very detailed initial phone call and a detailed text packet this would be the first day at our new location.  I further ask you for your feedback relative to your travel to the new location.  The text packet provided you with every detail you would need for your charter.  Further, I spoke to you a second time by phone the day before the charter to be sure this went seamless for you and your party.  I made a point to be at the dock when you all got back to greet you and your party and to receive your feedback.  As you recall, me, my wife, and Captain McCartney all talked at the pier for 15 minutes while fish were cleaned.  You had the opportunity to share any of the information in your review directly with me at the end of the charter and you didn’t speak a word of any of this.  You chose to talk about events in your life and tell stories.  The only negative thing discussed in the meeting with me was the fact the Bottle Nose Dolphins did not come next to the boat.  You viewed the Dolphins from a distance, but they did not come to the boat.  In fact, I commented this was the first time this season the Dolphins did not come to the boat.  You joked and said you sometimes have a dark cloud over you. 

I have now attempted to reach out to you on 4 occasions for details relative to your negative review.  I called you via telephone twice, I emailed you, and I texted you and you chose not to respond.  I felt perhaps you may not have spoken to me in person at the time of the charter since the Captain was also present.  I have now waited 9 days since your charter.  I assume you have chosen not to provide any further details relative to your negative review. 

It is no accident that we at Alabama Coastal Charters are 5 star rated.  It is a stated goal and plan for me and my staff to provide the customers with more than what they expect before, during, and after the charter. We also attempted that with you. 
 
I ask you to review the new location for a reason.  That was to get real customer feedback and to be made aware of any problems that may arise when you have change.  You made me aware of zero problems. 

When you provided your negative review I genuinely wanted to hear details in hopes it would make Alabama Coastal Charters better.  It is disappointing to me you chose not to provide details.  I believe a negative review can make you better.  I evaluate and discuss every single review with the Captain for no other reasons than to provide the next customer with a great experience, learn from our short comings, and to make Alabama Coastal Charters better. 
Now, for your information and for those who may read this review.  We fished and shrimped in the same exact area where we always fish.  Nothing was new and there was not an issue of “scouting a new area”.  The only difference in this location is we traveled 3 miles south to fish the same area.  If you would have departed from our old location you would have traveled 3 miles to the north to the same spot.  It is the exact same bay and location. 
You paid for a 4 Hour Fish and Shrimp Combo.  That is two hours of shrimping and 2 hours of basic fishing.  You kept 5 White Trout and 2 Mangrove Snapper in 2 hours of basic fishing.  As far as shrimping, you pulled in the exact bay where we generally pull the shrimp net.  The shrimp were not in that area of the bay at the time you pulled the net.  You had many varieties of fish, crab, and other sea life in the net.  But, no shrimp.  It rarely happens that you don’t catch a single shrimp, but it can happen.  That is fishing.  I would have desired you filled a 5 gallon bucket.  Simply put, at that moment of that day the shrimp were not in that location. 

Finally, I specifically ask about the large set of waves, you flying up in the air, slammed several times into the boat, barely missing a metal protrusion, and you feeling as if you were going to be tossed out of the boat.  I really wanted to hear your personal account of this incident and this was the main reason for my multiple attempts to speak to you after your review.  I did speak to the Captain and his view of this event didn’t match your description. 

Mr. Siker, I spoke to you for 15 minutes after you got back on your charter.  You made me aware of zero problems.  I notified you that Fishingbooker would send you a reminder to leave a review.  I further encouraged you to leave a review with Fishingbooker.  I must say, your review is simply puzzling. 

It is odd to me with all of the pre-trip information provided to you and the 15 minutes spent with you and your party at the pier you shared none of this with me in person.  After your charter you shared life stories, told of your life accomplishments, and told of interesting world travels.  But nothing negative.  Collectively looking back, I guess this review makes more sense.

Captain Davis

Mr. Siker, I don’t know where to start with the response to your review.  First, I made you aware via a very detailed initial phone call and a detailed text packet this would be the first day at our new location.  I further ask you for your feedback relative to your travel to the new location.  The text packet provided you with every detail you would need for your charter.  Further, I spoke to you a second time by phone the day before the charter to be sure this went seamless for you... Еще