Platform Rules and GuidelinesOur mission is to enable everyone to access enjoyable fishing experiences anywhere.
Building a successful online community relies on a positive two-way relationship between captains, guides, charter operators (known as Partners*) and their customers (known as Customers**). This requires a foundation of trust based on shared values and behaviors.
* Partners are defined as the person, agency or company responsible for delivering and managing the fishing trip service rendered through FishingBooker.com
** Customers are defined as the person, agency or company paying for services delivered by the vendor through FishingBooker.com.
Core PrinciplesRespect and professionalism
Whether you’re a FishingBooker Partner or Customer, you're expected to treat other Users and FishingBooker representatives with respect.
Likewise, all FishingBooker representatives will treat Partners and Customers with respect.
You should act professionally and in good faith when on the FishingBooker platform, and manage your business honestly and fairly. Rude or unprofessional behavior is not allowed and may lead to removal from the platform.
Compliance with the law
You’re expected to follow all local laws and regulations (including but not limited to fishing). Don’t engage in or promote any behavior that could bring harm to fellow Users.
We don’t tolerate any type of criminal activity, vandalism, or extortion. Any kind of illegal or dangerous activity may lead to the deactivation of your account.
The safety of our Customers, Partners, and representatives is of the utmost importance to us. Any type of illegal or dangerous activity may lead to the deactivation of your account.
No Discrimination Policy
FishingBooker supports equality, acceptance, and respect alongside our mutual passion for fishing. We expect you to follow the same principles that we stand for and to act with respect towards other Users.
Engaging in any type of discrimination based on race, color, ethnicity, nationality, religion, sexual orientation, disability, health, gender identity, political views, or marital status when on a fishing charter will not be tolerated and can lead to your removal from the platform.
We don’t tolerate the following behaviors:
- Any abuse, physical, sexual, or verbal, directed at any User or FishingBooker employee;
- Any type of extortion from one User to another;
- False reporting will not be tolerated. When reporting an incident that happened prior, during, or after the trip, the User must provide FishingBooker with true and accurate information;
- Any misinformation, including identity misrepresentation. All information submitted to FishingBooker while creating a profile and/or verifying User identity must be true and accurate. Falsified or forged documents may result in your account being deactivated and removed from our platform;
The above behaviors may result in the removal of the Partner or Customer from FishingBooker, or the deactivation of your account.
We don’t allow the following content:
In order to make sure all Partners and Customers are treated with respect and have a positive experience on our platform, you should not share or produce:
- Content that is discriminatory to other Users;
- Content containing spam, or content that is shared repeatedly in a disruptive manner;
- Content that promotes illegal or harmful activity, or that is sexually explicit, violent, graphic, threatening, or harassing;
- Content or communication with the aim to impersonate another person or entity, including a FishingBooker’s employee;
- Content that is illegal or that violates another person or entity’s rights, including intellectual property rights and privacy rights;
- Content that includes another person’s private or confidential information;
- Content created for advertising purposes not related to the listing, any trolling (deliberately trying to offend, cause trouble, or directly attack people by posting derogatory comments), and other off-topic communication not in line with the Platform Rules and Guidelines;
- Any other content that is illegal or fraudulent.
For our Partners
Our relationship with our Partners is very important to us. You’re considered a Partner if you list your charter or guide fishing services with FishingBooker. We want to make sure that all the information presented about you on our platform is accurate, and that your overall experience is as positive and smooth as possible.
In return, we ask that you follow our Platform Rules and Guidelines. We recognize the hard work our Partners do to make sure that Customers have an excellent experience out on the water, earning lifelong memories. We’ve outlined some General Expectations for Partners to ensure that Customers can keep making these memories for years to come.
- Present yourself and your business/service truthfully;
- Try your best to provide customers with a service that accurately reflects or exceeds your listing descriptions;
- Respect your Customers and commit to trips booked through FishingBooker, even if you decide to leave the platform but have FishingBooker trips booked for future dates;
- Make sure your profile and listing(s) are up-to-date. This includes keeping your calendars updated, communicating with customers in a timely manner, and effectively accepting, declining, canceling, or changing your bookings.
- Use external communication to encourage Customers to cancel and privately rebook trips that were originally booked through FishingBooker;
- Transfer trips that you cannot run to other Partners without our consent or knowledge. We know that sometimes last-minute issues occur (e.g. mechanical problems) and it’s tempting to pass your Customer to another Partner in order for them to avoid disappointment. However, it’s better to either reschedule your trip or confirm that the transfer is okay with both the Partner, Customer, and FishingBooker before proceeding;
- Mislead potential Customers using false advertising, thereby providing Customers with a service that doesn’t match your listing’s description. For example, if you have multiple boats and a customer has booked a trip on a specific vessel, the trip should not take place on a vessel that’s different from the one described/pictured in the listing;
- Ask for surprise payment requests that weren’t previously advertised or communicated about on the FishingBooker platform. For example, you shouldn’t request additional deposits to the ones paid through FishingBooker or charge for drinks if the listing says that drinks are included in the trip price;
- Share content without consent. Private or confidential details, photos, or videos of Customers should not be publicly posted unless the person in question has agreed to it;
- Shouldn’t use direct or indirect threats to coerce Customer behavior, e.g. to get a more favorable review.
You should only have one account for yourself and your business on FishingBooker. No duplicate accounts are allowed and you should use the same account even if you have multiple listings.
Your FishingBooker listing is the first impression that Customers will have of your business. It should contain all of the necessary information about your charter and business. In order to adequately set and meet Customer expectations, you should make sure your listing is accurate and personalized to advertise your service in the best possible way. The listing process covers the following categories:
Your Personal Profile
Your personal profile should accurately reflect the type of business you run. If you work alongside a first mate or additional crew members, make sure you select the relevant business type and include information about any additional crew members in your profile as well as your listing description. That way, Customers will have a good idea of who will be taking them fishing.
You should only have one listing per location, unless you have multiple vessels departing from the same location. Creating two listings with the same location and vessel counts as a duplication, which is not allowed.
Details of your vessel(s) should be truthful and accurate in regards to vessel length, size, capacity, condition, and construction/renovation year, and should match the details you have on your boat registration.
All the amenities you offer should be included in your listing description. You should make sure you update your listing if and when there are any changes to the amenities you have.
It’s your responsibility to make sure that the amenities mentioned on your listing are available and operational at the time of the trip, such as toilet facilities, AC, fish finders, life jackets for children, fighting chairs, etc.
Make sure you list all the target fish and fishing techniques available, so that Customers can be aware of what your trips include and make informed decisions ahead of booking.
Make sure that the advertised trip pricing on your personal or business website matches the prices on your FishingBooker and vice versa.
All photos need to abide by FishingBooker’s Content Terms. Consider including fresh photos of your recent catch to set Customer expectations and update your photos regularly. You can also provide authorization for our Content team to add photos for you. Your photos shouldn’t include details such as your personal/business website or external phone numbers. If you upload photos that include this information on your listing, we reserve the right to edit the photos in order to remove visible contact information.
The photos and videos on your listing are the first impression of you that your Customers will have. To make sure they get a great first impression, we recommend:
- Making sure the sun is behind your back when recording. Harsh, direct light casts dark shadows on your subject, hides details, and dilutes colors. On the contrary, when the sun is behind you, you get to see all the incredible details on your catch and your clients’ smiling faces.
- Making sure your lens is clean. A dirty lens leads to a blurry photo. Customers are twice as likely to book with you if you’ve got great video footage on your listing.
- Choosing your timing well. Make sure you’re filming when the action takes place and don’t cut out early. Customers will want to get a good look at the fish you reeled in.
Each video that is uploaded on FishingBooker needs to meet certain specifications. Your video should:
- Be at least 30 seconds long
- Be no larger than 1 gigabyte in size
- Have a resolution of at least 720 x 720 pixels
If you’re new to our platform, we recommend requesting reviews from previous customers who used your service outside the FishingBooker platform, in order to initially build your online reputation. These reviews are not labeled as verified, which only refers to those submitted by FishingBooker customers.
You should not send unverified review invites to friends or family members who have either fished privately with you, i.e. not through booking or paying for a trip, or have never fished with you.
You are not allowed to accept fake reservations in exchange for positive reviews, e.g. you should not accept a booking from a friend with the intention of not running the trip just so that they can leave a verified review.
If you receive a review that you’re not happy with, you should use the opportunity to respond to the review and explain the situation from your perspective. That way, future Customers will be able to see your point of view.
Reports help you gain exposure, improve your online reputation, and let readers know what is biting, which contributes towards setting realistic customer expectations. All information included in your report, such as what fish are biting and when the best time to come fishing is, should accurately reflect your experiences.
Guidelines for Communicating with Customers
You should communicate with your Customers through the FishingBooker platform. This ensures privacy and safety for both yourself and your potential Customers, as well as providing us with a record of all communication in the case of cancellations or disputed incidents after a trip has taken place.
Partners are expected to communicate with Customers with respect, respond quickly to their requests, and provide informative responses concerning the Customer’s inquiry.
Please do not communicate with customers outside of FishingBooker once a booking has been confirmed in order to exchange contact details for personal gain, e.g. to rearrange the trip privately to avoid paying the commission. The commission we receive from each booking allows us to provide support to Partners and Customers, as well as helping you reach a wider audience of Customers via free marketing.
Additionally, do not communicate private information like your payment details outside of FishingBooker's Instant Messaging platform. We can't guarantee safety when you share this information externally.
Before Booking Confirmation
If you want to contact a Customer before confirming their booking, you should communicate with them through Instant Messaging. All external details will be anonymized. Any messages containing an email address, phone number (written or numerical), location, or physical address will be declined by our system before you accept the booking.
After Booking Confirmation
Once you confirm a booking, you can contact the Customer through Instant Messaging or directly by phone or by email.
In order to protect your privacy, our system may assign you an anonymized number once you confirm a booking with a Customer. This number will remain active until the booking has taken place and allows you to directly contact the Customer. Read more about why we anonymize phone numbers
Suggested Behaviors and Professional Conduct
At FishingBooker, our intention is to work with partners who possess specific values and characteristics that help create positive experiences for Customers. In order to uphold these high standards, we ask that you follow these expected behaviors when working alongside us.
- Be punctual, reliable, well prepared, and organized. Communicate trip departure times reliably, as well as the pick-up location or meeting point;
- Abide by the relevant legal requirements when it comes to running your business, such as possessing the necessary licenses/accreditations and maintaining and accurately advertising your licenses and credentials without overrepresentation;
- Advertise trips in a way that sets proper expectations for your Customers.
You should not:
- be involved in serious and/or unresolved criminal charges, professional complaints/claims, civil actions, or financial claims including proposals to creditors or family support arrears;
- partake in any type of abusive behavior;
- partake in illegal substances.
- Deactivation of your account
- Pausing your listing from getting bookings
- Your ranking being temporarily reduced
- Removal of any content containing offensive or discriminatory language, misleading or false information, or any other information not in accordance with FishingBooker’s Content Terms
For our Customers
At FishingBooker, one of our main goals is to make sure that you have a fantastic experience on the trip of your choice, creating lifelong positive memories.
In return, we ask that you treat captains with respect by following our Platform Rules and Guidelines. We’ve outlined some expectations that we ask all of our Customers to take a look at and adhere to. That way, you can keep booking trips and making memories out on the water for years to come!
You are expected to present information about yourself and your party truthfully. If you don’t, Partners are allowed to refuse service.
Before the trip
- Review your chosen charter operator’s Listing Policies. You can find these on your chosen charter’s listing or in your trip confirmation email;
- Familiarize yourself with the description of your preferred listing, primarily details such as the amenities available, the specifics of the trip, target species, and the charter operator;
- Read previous reviews about the charter operator prior in order to familiarize yourself with their service;
- Discuss all important details of the trip and open questions with the charter operator via our Instant Messaging service. You can find more information about contacting them here;
- Wear adequate clothes, bring sun protection, an extra bottle of water, headgear, and adequate shoes.
You can check out more information on how to prepare for your trip here.
During the trip
When you’re out on the water, it’s important to remember that your charter operator is in charge. Make sure you listen to their advice and follow the rules they set out before and during the trip.
Additionally, you should:
- Bear in mind that the overall experience of the trip largely depends on the weather and fishing conditions, and that some discrepancies with the listing’s description are possible because of this;
- Behave in such a way that no other passenger’s safety is put in any kind of danger;
- Always inform the charter operator if you have a certain condition that may impact the trip, such as previous or existing physical injuries;
- Be truthful about your previous fishing experience and your level of fishing skills. This will help the charter operator cater the experience to your needs;
- Be aware that fishing includes risks that cannot be separated from the experience itself (e.g. slipping on a deck, accidentally hitting someone with the rod, etc.).
- Not partake in illegal substances or be inebriated during or prior to the trip.
After the trip
- Pay for the trip right before departing the dock or at the end of the trip, depending on the charter operator’s choice, if payment was not completed prior to the trip. Tipping the charter operator and/or mate(s) is expected as tips are not included in the price of the trip paid through FishingBooker;
- Leave an honest and informative review about your experience during the trip. Even if the trip didn’t fully meet your expectations, it’s valuable to point that out in your review so that charter operators know how to improve their service;
- Inform our support team in case the trip did not match the description of the trip you booked.
We don’t tolerate the following:
- Non-fraud chargebacks: Customers must not attempt to misuse or make false chargeback claims to obtain a refund;
- Any type of extortion. You should not use direct or indirect threats, such as threatening to post a negative review, in order to force an intended outcome, e.g. a reimbursement from your charter operator or FishingBooker;
- Communicating outside of FishingBooker in order to cancel trips and negotiate a better price directly with the charter operator;
- Disrespect towards other Users and FishingBooker employees.
The above behaviors may result in your removal from FishingBooker and the deactivation of your account.
How Reviews Work
Giving you the opportunity to be honest about your experiences with FishingBooker and your chosen charter operator is a big part of running a reliable and successful platform for fishing trips. We expect reviews on FishingBooker to be helpful, informative, trustworthy, and truthful, and to not include any false or harmful information. We ask that you only submit honest and informative reviews about your experience during your trip.
You can only leave one review per trip, and the charter operator can respond to your review only once. Any reviews you submit need to meet the following guidelines:
- They must not contain any false information, and must not be used for extortion purposes to manipulate a desired outcome, e.g. to receive compensation.
- They should include detailed information about your experience during your trip, so future customers can learn about the charter operator and their business.
- They should be relevant and describe the charter experience, rather than other topics not connected to the trip.
To make sure your reviews are useful to other Customers, you should avoid the following:
- Content that refers to circumstances entirely outside of your charter operator’s control;
- Comments about a charter operator’s social, political, or religious views;
- Any information containing profanity, name-calling, and assumptions about a person’s character, habits, or personality;
- Marketing Materials, and content about services not related to FishingBooker.
If a review violates our Policy, we may edit or remove the review from our platform. Repeated violations may lead to suspension or removing you from our platform.
Reviews requiring supporting evidence
If you make a certain claim in your review about a charter operator’s behavior, especially regarding alleged unlawful behavior, you must present FishingBooker with proof. Otherwise, the review may be removed.
Reviews that violate our Terms and Policy