Your questions answered
You get paid directly from the customer. FishingBooker reserves the deposit and you collect the remaining balance. For day trips, you can collect the balance 1 day before the trip or on the day of the trip. For multi-day trips, you can collect the balance up to 60 days before the trip. In the event that the customer breaches your cancellation policy, FishingBooker will release the full amount of the security deposit equal to the commission rate you’ve selected.
There are several ways in which we prevent double bookings – you can update your calendar on FishingBooker, or send us a text to update it for you. Even if your calendar is not up to date, you will be prompted to accept or decline a booking each time you receive a new booking request. If the Instant Book feature is on, the bookings you get will be automatically accepted.
Each time a customer requests a trip with you through FishingBooker, you’ll get an email and a text message. You can accept or decline the booking by responding to one of these messages, or directly through your FishingBooker account. If you accept, the deposit will be reserved on the customer’s credit card and you’ll receive their contact details to get in touch with them and arrange all the details.
You can get in touch with customers once they send you a message or a booking request. You can see all of your conversations in your Inbox. You can chat with your customers here, invite them to fish with you, or upsell them on trips. If you have an unread message, you will see a notification in the top right-hand corner of the page.
FishingBooker keeps a commission from every successfully booked trip that takes place. We only make money when you run trips that you accepted. The commission is flexible and can be set as low as 10% or as high as 30%. The higher the percentage, the higher you rank on FishingBooker for your location. By setting a higher commission rate, you are automatically opting for a higher security deposit, having in mind that the security deposit percentage is equivalent to the commission rate that you choose.
If you need to change the date of the trip but haven't spoken to the customer yet, you can contact them to discuss the details, or you can contact us and we will reach out to your customer to propose the changes. FishingBooker will notify you of their decision via SMS and email. If the customer doesn't accept the change, we need to cancel the booking and refund the customer according to FishingBooker's Bad Weather cancellation policy.
