Your questions answered
You get paid directly from the customer. FishingBooker reserves the deposit and you collect the remaining balance. On single-day trips, you can collect the balance one day before the trip or on the day of the trip. For multi-day trips, you can collect the balance up to 60 days before the trip. In the event that the customer breaches your cancellation policy, FishingBooker will transfer you the full amount of the security deposit equal to your commission rate.
There are several ways in which we prevent double bookings – you can update your calendar on FishingBooker, or send us a text to update it for you. Even if your calendar is not up to date, you will be prompted to accept or decline a booking each time you receive a new booking request. If the Instant Book feature is on, the bookings you get will be automatically accepted.
Each time a customer requests a trip with you through FishingBooker, you’ll receive an email and a text message. You can accept or decline the booking by responding to one of the messages, or directly through your FishingBooker account. If you accept, the deposit will be taken from the customer’s credit card and you’ll receive their contact details to get in touch and arrange all the details of the trip.
You can get in touch with customers once they send you a message or a booking request. You can see all of your conversations in your Inbox. You can chat with your customers, invite them to fish with you, or upsell them on trips. You'll get a notification every time you receive a message.
FishingBooker keeps a commission from every booked trip that successfully takes place. We only make money when a trip is completed. The commission is flexible and can be set as low as 10% or as high as 30%. The higher the percentage, the higher you rank on FishingBooker for your location. By setting a higher commission rate, you are automatically opting for a higher security deposit, as the security deposit percentage is equivalent to the commission rate that you choose.
If you need to change the date of the trip but haven't spoken to the customer yet, you can contact them to discuss the details, or you can contact us and we'll reach out to your customer to propose a new date. FishingBooker will notify you of their decision via SMS and email. If the customer doesn't accept the change, we'll need to cancel the booking and refund the customer according to FishingBooker's Bad Weather cancellation policy.
