It is very disappointing to get a review like this when you work very hard for the customer. I can appreciate constructive criticism but when I see all negative and not 1 nice comment is frustrating when we gave 100%.
First off we never leave the dock without live shrimp, never only use frozen. We always try to catch live white bait to enhance our variety of catch but with the recent redtide it has been hit or miss. This family had kids and all had no to very little experience which we worked non stop to help keep them on fish. What he didn’t mention is we worked non stop keeping them on fish the entire trip which yes an hour of the trip was spent on trying to get different bait for a grouper he wanted but also included our travel time out to the reef which was 35 minutes. He did catch a goliath Grouper not mentioned and lost several big fish which happens to the best fisherman let alone to inexperienced ones.
I am not sure how much more we can do to make a guest happy when catching fish the entire trip, over 50 fish were caught and the kids had a blast. Sorry but not every trip will catch monster fish. Only 2 years ago we had the largest fish kill in history from red tide which is here again so when booking a fishing trip it is best to keep expectations realistic based on the conditions. We take every guests comments seriously and make improvements when possible to ensure the best guest experience.

It is very disappointing to get a review like this when you work very hard for the customer. I can appreciate constructive criticism but when I see all negative and not 1 nice comment is frustrating when we gave 100%. First off we never leave the dock without live shrimp, never only use frozen. We always try to catch live white bait to enhance our variety of catch but with the recent redtide it has been hit or miss. This family had kids and all had no to very little experience which we worked... Еще