I am sorry you feel that way. We worked very hard to put your family on fish which we did. I don’t think it is fair to write a bad review when we did our job and put you on fish. First off we departed on time and also gave you 20 minutes extra time.  At no time was I rude with anyone and in fact the one teenaged boy I don’t believe was your son was being rude which even your son made a comment about. I tried to help him when he had a big fish on which there are only seconds to react but it got in the reef because he didn’t understand the directions then was very rude when I asked him to hand me the rod so I could try and get the fish out of the rocks. There could be more said about that but I will not comment about the attitude of a teenager.  I asked you before we started what your goal was either to try and go for big fish or just have fun and put the group on a lot of fish. You asked to go for big fish which I explained in order to do so we would need to catch bait that is not available for purchase which I had bought bait and chum which would have been fine to catch plenty of fish and we could have saved time but I followed your request. I have no control over how long it takes to find and then catch the bait which we did. Also because of that we had numerous bites and lost fish which I don’t control. I did everything you requested which was to put 5 people that had no experience on big fish which I did and where lost due to inexperience which happens in fishing. Also remeber I can’t control the dolphin that came and started to take our fish and baits requiring me to move the boat to another reef which I didn’t have to do but was trying to show you all a good time. I even gave you extra time at no charge due to the dolphin ordeal. In the end I’m not sure why it was a waste of time when it seemed most everyone was having fun catching fish. That’s why they call it fishing not catching which some days is great and some days people don’t catch anything, which we caught quite a bit. In the end I am used to customers coming out expecting to catch a world record with no experience and booking the cheapest trip possible allowing no time for the crew to try and teach them how to even fish. Once again I am very disappointed in the review you gave when myself and crew worked hard and did everything possible to show everyone a good time and put everyone on fish. Remember I asked you if you wanted to go for big fish or a lot of fish and you said big fish. You also mentioned you came back empty handed but at no time did you request us to clean fish for you to take. You said you had to leave right from the trip to head to Ft. Lauderdale to catch a 6am flight which we gave you some places to stop and see along the way to see alligators. At no time did you request to take fish with you. In our description we mention we practice catch and release but don’t mind filleting your catch to have a diner. There was actually over 5 fish that could have been cleaned and plenty for a meal but we released most of the fish which you said nothing about. It seems to me nothing we could have done would have been good short of all 5 people catching record size fish which we tried our best.
Also we do not advertise lunch as part of any charters we offer. We do fishing not food. Capt. Mark

I am sorry you feel that way. We worked very hard to put your family on fish which we did. I don’t think it is fair to write a bad review when we did our job and put you on fish. First off we departed on time and also gave you 20 minutes extra time.  At no time was I rude with anyone and in fact the one teenaged boy I don’t believe was your son was being rude which even your son made a comment about. I tried to help him when he had a big fish on which there are only seconds to react but it... Еще

We always appreciate any feed back. The vessel you booked was our 28 foot Dusky which does have a marine head on it. Our smallest boat for backwater fishing is 21 feet so we don’t have anything in the size mentioned. Also it sounds as if you choose the wrong trip which you booked without our input or calling us first. You booked a Gulf trip within 9 miles which we were 8 miles out on your trip. Size of fish has nothing to do with how far you go and your party had several larger fish on that they lost. You went home with over 20 fish and released over 40 more. Having very little experience most would have felt that this was a successful trip. I suggest in the future to call your Captain before just picking a slot on the website and discussing your expectations first so we can taylor a trip to your specifications. We do have a long range sport fish which sounds like would have been a better option. Happy holidays,  Staff at CruiseFishDive

We always appreciate any feed back. The vessel you booked was our 28 foot Dusky which does have a marine head on it. Our smallest boat for backwater fishing is 21 feet so we don’t have anything in the size mentioned. Also it sounds as if you choose the wrong trip which you booked without our input or calling us first. You booked a Gulf trip within 9 miles which we were 8 miles out on your trip. Size of fish has nothing to do with how far you go and your party had several larger fish on that... Еще

We always appreciate input and make every effort to make improvements where possible. I think this is out of line compared to all the feed back we get and obviously got things mixed up. The world record triple tail was caught about 15 years ago by one of our clients ofcourse. We never give up trying to attract fish so that statement is not correct. You were given your complete time for your charter so I don’t understand what you mean by we rushed to get back. We do have other clients waiting at the dock for their trip so we can’t give extra time which is why you have to booked accordingly. A four hour trip goes by fast. It sounds like you would have benefited from a six hour charter. Also it is better to call your Captain before just booking a time slot on the internet so we can steer you to hlthe best time to fish that day which is all based on tides, not the time of the day. The rating you gave is very unfair considering your party catch fish even though you picked a slot when the tide wasn’t moving and fishing with novice fisherman. Catching big fish is not easy for even a Pro, that’s why they are big. Once again thank you for your input.

We always appreciate input and make every effort to make improvements where possible. I think this is out of line compared to all the feed back we get and obviously got things mixed up. The world record triple tail was caught about 15 years ago by one of our clients ofcourse. We never give up trying to attract fish so that statement is not correct. You were given your complete time for your charter so I don’t understand what you mean by we rushed to get back. We do have other clients waiting... Еще

This guest booked a shark fishing trip. At no time can anyone guarantee how many fish will come to the boat if any or the size of the fish. Reef fishing is different because we know exactly what is on the reefs we fish since we dive all our sites. Sharks are ocean dwelling fish which are always on the move so we use a very potent blend of chum to attract them. Depending on the strength of the tide or current will determine how far or what distance you can bring sharks from. There is no way anyone can guarantee how many sharks will show up if any. How long you book your trip can play a big factor when you consider the strength of the tide and how far your chum slick will travel. There are times we have may sharks show up and other times you may get no sharks. Any seasoned fisherman understands this which is why it’s called fishing. In fact on this trip we did bring a rather very large Tiger Shark to the boat over 12ft long. We fed it right close to the boat and the guests fought it but lost the battle. Please manage your expectations when booking a Huge Fish trip especially if you don’t do thos everyday. It is very hard to land Huge Fish even for a Professional. This is part of fishing. Thank you,  CMG

This guest booked a shark fishing trip. At no time can anyone guarantee how many fish will come to the boat if any or the size of the fish. Reef fishing is different because we know exactly what is on the reefs we fish since we dive all our sites. Sharks are ocean dwelling fish which are always on the move so we use a very potent blend of chum to attract them. Depending on the strength of the tide or current will determine how far or what distance you can bring sharks from. There is no way anyone... Еще

Kevin, we enjoyed fishing with you but unfortunately I can’t change the weather that turned on us. We had a beautiful start to the day, caught fish consistently on the reef and it seemed like everyone was enjoying themselves. When the front moves in fishing was affected and that’s why we caught fish for a while and then it was over. Unfortunately the weather turned and it has been storming since Saturday night now. We worked very hard for you, made multiple attempts trolling around the reefs with more than four passes on nine separate reef systems and a wreck for big Barracuda but once fish turn off from a pressure change, it’s over. I don’t understand the low rating, I do understand being disappointed not getting a big catch though. Unfortunately it is fishing and Mother Nature is in control. God bless, Capt. Mark

Kevin, we enjoyed fishing with you but unfortunately I can’t change the weather that turned on us. We had a beautiful start to the day, caught fish consistently on the reef and it seemed like everyone was enjoying themselves. When the front moves in fishing was affected and that’s why we caught fish for a while and then it was over. Unfortunately the weather turned and it has been storming since Saturday night now. We worked very hard for you, made multiple attempts trolling around the reefs... Еще