Thanks for your comment!

Thanks for your comment!

Dear Barry, 

We are so sorry about the situation you described; this is not part of our vision of service.  We investigated and it is correct that the pickup was not on time (according with the driver was 10 minutes of delay), this because the transportation driver was waiting in a different exit door (you were in door A he was at door B).

It is important you know that there are some situations out of our control, as weather conditions that was not good enough the date of your tour in the afternoon, but was so good in the service in the morning, (but it is important to mention that it was in a safety manner, because this service was given in our 50 FT Boat, and you never were in unsafe conditions as you mentioned).

We would like to close, remembering the comments of nice compliments and satisfaction you gave to us about the boat when you came on board.

So sorry again, but please be sure that your safety and satisfaction is part of our business vision.

Regards

Dear Barry,  We are so sorry about the situation you described; this is not part of our vision of service.  We investigated and it is correct that the pickup was not on time (according with the driver was 10 minutes of delay), this because the transportation driver was waiting in a different exit door (you were in door A he was at door B). It is important you know that there are some situations out of our control, as weather conditions that was not good enough the date of your... Еще

Hi Ryan,

Thanks for your review, we’re going to contact you to see if is possible to see opportunities for improvement.  Our clients satisfaction is our business purpose, we make the greatest effort to have 100% the things that we can handle such as the crew, equipments, accesories, service and the boat; but as fisherman maybe you know to catch is never 100% guarantee when fishing. 

Regards

Hi Ryan, Thanks for your review, we’re going to contact you to see if is possible to see opportunities for improvement.  Our clients satisfaction is our business purpose, we make the greatest effort to have 100% the things that we can handle such as the crew, equipments, accesories, service and the boat; but as fisherman maybe you know to catch is never 100% guarantee when fishing.  Regards

Thanks a lot for your review!  Hope to see you again in the future!

Thanks a lot for your review!  Hope to see you again in the future!

Thanks for your comment.  Its correct fishing is an adventure, sometimes you go out and despite all of your preparation and knowledge, but you still don’t catch anything and that’s the reason people use to say is fishing no catching.  Next could be better!

Thanks for your comment.  Its correct fishing is an adventure, sometimes you go out and despite all of your preparation and knowledge, but you still don’t catch anything and that’s the reason people use to say is fishing no catching.  Next could be better!